Currently in beta — try it out

Support tickets &
project management,
built for teams.

An open-source platform that combines help desk ticketing with project management. Self-host it. Own your data. Ship with confidence.

Star on GitHub Explore features
All Organizations New Ticket
F00001 High Open Cannot access billing page 17.03.2026
F00002 Low Resolved Feature request: dark mode 17.03.2026
F00003 Medium In Progress Export data as CSV 17.03.2026
F00004 High Waiting Password reset not working 17.03.2026
F00005 Urgent In Progress Webhook delivery failures 17.03.2026
F00006 Medium Open API rate limit too low 17.03.2026

// 01 — Features

What's inside

01

Support Tickets

Full ticket lifecycle with priorities, categories, SLA tracking, and customer messaging with internal notes.

02

Task Management

Backlog to done — subtasks, assignments, work logs, milestones, and complete audit trails.

03

Semantic Search

Cmd+K command palette powered by vector embeddings. Search across tickets, tasks, and comments.

04

Access Control

Custom roles with fine-grained permissions scoped by resource, action, and organizational level.

05

Real-time Updates

Live notifications for assignments, comments, SLA breaches, and status changes via WebSockets.

06

Client Portal

Dedicated customer portal where end-users submit and track their own support tickets.

07

Multi-Organization

Run multiple organizations with independent settings, invitations, and domain tracking.

08

Self-Hosted

One-command Docker Compose deployment. Own your data. No vendor lock-in. Full control.

// 03 — Why Trackr

Your platform, your rules

$0

per seat, forever

No per-seat pricing. Deploy once, add unlimited team members and customers without extra cost.

100%

your data

Self-hosted on your infrastructure. Customer data never leaves your servers. Full sovereignty.

AGPL-3.0

licensed

Free and open-source forever. Fork it, self-host it, contribute back. Transparency guaranteed by copyleft.

—

No vendor lock-in. Export everything at any time. Standard Postgres database underneath.

—

Full API access. Integrate with your existing tools, automation pipelines, and workflows.

—

Community-driven development. Features built and prioritized by the people who actually use them.

// 04 — Stack

Self-host in one command

terminal

Built with modern, proven technology

SvelteKitSupabaseTailwind CSSOllamapgvectorDocker

Supabase handles auth, database, realtime, and storage. Ollama generates vector embeddings for semantic search via pgvector. Everything runs in Docker Compose — one command, fully operational.

// 02 — Preview

Click through the app

Explore the real interface — dashboard, tickets, projects, admin panels, and more.

localhost:3000

Welcome back, Ertuğul

Here's what's happening across your workspace.

Active Projects

3

6 total

Open Tasks

38

48 total · 9 in backlog

Open Tickets

14

19 total

SLA Breaches

0

all time

TASKS BY STATUS

Backlog To Do In Progress Done

TICKETS BY PRIORITY

Low Medium High Urgent

MY TASKS

View all →
●Set up authentication flow
In Progress
●RBAC permission system
In Progress
●Client portal route /c
Todo
●Permission check middleware
Todo

RECENT TICKETS

View all →
Cannot access billing page High
Export data as CSV Medium
Password reset not working High
API rate limit too low Medium
Webhook delivery failures Urgent
Need SSO integration High
All Organizations · ▾
New Ticket
FR0001 Cannot access billing page In Progress High 7h ago
FR0002 Export data as CSV In Progress Medium 7h ago
FR0003 Password reset not working Waiting On Customer High 7h ago
FR0004 API rate limit too low In Progress Medium 7h ago
FR0005 Webhook delivery failures In Progress Urgent 7h ago
FR0006 Need SSO integration Resolved High 7h ago
FR0007 Data retention policy question Resolved Low 7h ago
FR0008 Document upload not working Resolved High 7h ago
FR0009 Mobile view broken on iPad Resolved Medium 7h ago
FR0010 Fire page load on dashboard Waiting On Agent High 7h ago
10 Tickets total

Cannot access billing page

Category

Billing

Organization

Müller GmbH

Reporter

Sarah Müller

I click on billing in settings but get a 403 error. I need to update my payment method.

Activity

Sarah Müller 09:14

Hi, I keep getting a 403 when trying to access the billing page. Can you help?

Ertuğul K. 09:21

Checked the permissions — client role does not have billing scope. Added it now. Please try again.

← Projects
Paused

Analytics Dashboard

Internal analytics and reporting for support metrics

👤 Anna Weber 👥 2 members Start: 12/17/2025

Members

Anna Weber

Owner

Maria Schmidt

Manager

Tasks (2)

+ Add
ANLY-1 Ticket volume chart Medium Done 27.12.2025 06.01.2026
ANLY-2 SLA compliance report High Todo

ANLY-2

SLA compliance report

Properties

Status

Todo

Priority

High

Type

Task

Parent Task

None

Description

Table and gauge showing SLA breach rates per org and tier.

Details

Created by

Anna Weber

Project

Analytics Dashboard

Created

17.03.2026

Updated

17.03.2026

Work Log

No hours logged yet

Comments (0)

No comments yet

Organizations

Name Slug Tier
Müller GmbH mueller-gmbh Gold
Schmidt & Partner AG schmidt-partner Premium
Semotion semotion —
TechStart GmbH techstart Basic
Weber Industries weber-industries Standard

schmidt-partner

Schmidt & Partner AG

Details Settings

Properties

Name

Schmidt & Partner AG

Slug

schmidt-partner

Domain

schmidt-partner.de

Website

https://schmidt-partner.de

Support Tier

Premium (8h / 24h)

Current: Premium (8h / 24h)

Notes

Law firm — Premium tier

Status

Active

Created

17.3.2026

Updated

17.3.2026

Roles

Name Type Description
Administration System Full access to everything. Like the owner.
Agent System Manage assigned projects and tasks within assigned organizations.
Client System Can create and view own support tickets.
Manager System Manage tasks, tickets, and members within assigned organizations.
Owner System Full access to everything. Cannot be restricted.

agent

Agent

Details Permissions (5)

System role permissions are read-only.

MEMBERS

invite — Invite users to org or project
manage_roles — Change user roles
remove — Remove users from org or project

ORGANIZATIONS

billing — Manage billing
delete — Delete organization
update — Update organization settings

PROJECTS

create — Create projects
delete — Delete projects
manage — Manage project settings and members

User Management

Users Invitations Former Users
+ Invite User
Name Email Organization Status Last Seen
Anna Weber @annaw
anna.weber@kilicsoftware.com Kiliç SoftwareINTERNAL Active 7h ago
Elena Hoffmann @elenah
elena.hoffmann@techstart.io TechStart GmbH Active 7h ago
Julia Klein @juliak
julia.klein@kilicsoftware.com Kiliç SoftwareINTERNAL Active 7h ago
Kai Richter @kair
kai.richter@weber-industries.com Weber Industries Active 7h ago
Ertuğul Kılıç @killicer
ertugul.kilic@icloud.com Kiliç SoftwareINTERNAL Active 7h ago
Laura Becker @laurab
laura.becker@schmidt-partner.de Schmidt & Partner AG Active 7h ago
Lisa Berger @lisab
lisa@semotion.de Semotion Active 7h ago
Lukas Braun @lukasb
lukas.braun@kilicsoftware.com Kiliç SoftwareINTERNAL Active 7h ago
Maria Schmidt @marias
maria.schmidt@kilicsoftware.com Kiliç SoftwareINTERNAL Active 7h ago
Sarah Müller @sarahm
sarah.mueller@example.com Müller GmbH Active 7h ago

System Settings

Support Tiers Organization Branding Defaults

Support Tiers

Add tier
Name Response Resolution Order Status
Basic (basic)

Standard support with relaxed SLA

48h 168h 0 Active
Edit Delete
Standard (standard)

Improved response and resolution times

24h 72h 1 Active
Edit Delete
Premium (premium)

Priority support for important clients

8h 24h 2 Active
Edit Delete
Gold (gold)

Top-tier SLA with fastest turnaround

2h 8h 3 Active
Edit Delete

Overview with charts, tasks, and recent tickets at a glance.

// 05 — For Your Team

One platform, every perspective

Support Agents

Resolve faster with full context

  • Ticket queue with priorities, categories, and SLA deadlines
  • Internal notes and team collaboration on every ticket
  • Semantic search across all tickets, tasks, and comments
Project Managers

Ship with clarity and control

  • Tasks with subtasks, milestones, and full work log tracking
  • Convert support tickets into actionable project tasks
  • Dashboard with charts, progress tracking, and team overview
Customers

Self-service that actually works

  • Dedicated portal to submit and track support requests
  • Direct messaging with support agents on open tickets
  • Real-time status updates and satisfaction scoring
Administrators

Full control, zero compromise

  • Custom roles with fine-grained resource-level permissions
  • Multi-organization management with independent settings
  • User management, system configuration, and audit trails

// 06 — Conversations

Real conversations,
not ticket numbers

Every ticket is a thread. Customers message directly, agents respond with full context, and internal notes keep your team aligned — all in one place.

3

message types

50MB

max attachment

<1s

realtime delivery

Sarah Müller 09:14

I click on billing in settings but get a 403 error. I need to update my payment method.

Ertuğul K. Internal note

Checked RBAC — billing scope missing from customer role. Fixed in permissions settings. Should be instant.

Ertuğul K. 09:21

Fixed! It was a permission issue on our end. The billing page should be accessible now — let me know if it works.

Sarah Müller 09:23

Works perfectly now, thank you!

Satisfaction: Positive

// 07 — Roadmap

What's next

Trackr is actively developed. Infrastructure for most of these already exists in the codebase.

Knowledge Base

Up next

FAQ articles and solutions database. The vector search infrastructure is already in place — just needs the UI.

Email Integration

Up next

Inbound email to automatic ticket creation. SMTP is configured, schema supports email channel — needs the ingestion pipeline.

Live Chat

Planned

Real-time customer communication channel integrated directly into the support ticket workflow.

AI Chatbot

Planned

AI-powered auto-responses and ticket triage. Leveraging the existing Ollama embedding infrastructure.

Webhooks

Planned

Outbound event hooks for third-party integrations. SQL infrastructure file exists — needs UI and routing.

// 08 — Open Source

Built in the open

Trackr is free and open-source under the AGPL-3.0 license. Contribute, customize, or self-host — the source stays open, always.

View on GitHub
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