Channels #
| Channel | Delivered by |
|---|---|
| Inbox | Instantly, in the app and via GET /api/v1/inbox. The bell shows the unread count. |
| The worker, through your SMTP server. Rendered per recipient in their language. | |
| Push | The worker, through APNs, to devices registered by the iOS app. Push mirrors the inbox: whatever lands in the inbox is also pushed. |
Preferences #
Under Settings each person configures every event twice: whether it lands in the inbox (on or off), and how it is emailed (off, instant, or bundled into a digest). Events cover tasks (assigned, mentioned, commented, status changed, due soon), tickets (created, assigned, status changed, new message, mentioned), chat (new message, mentioned), project mentions and wiki updates.
- The digest runs hourly or daily at an hour you choose and bundles every event you set to digest.
- Quiet hours pause instant email: anything that would have been sent instantly waits for the next digest instead. They do not affect the inbox or push.
- Users who see everything in an organization can also narrow a surface to participating or mentions only.
For administrators #
- Emails are sent as jobs (
mail.send). IfSMTP_HOSTis unset the worker logs the email instead of sending it, which is handy in development. - Admin → System → Jobs (superadmins) shows the last 50 jobs of every type and lets you send a test email, stop or retry jobs.
- Read notifications older than 90 days and invitations older than 7 days are pruned on a schedule you can see under Admin → System → Schedules.